WHAT IS THIS NOTICE FOR?

This notice explains what we do with your personal data and the steps we take to keep it secure. It explains when and how we collect personal data, who we share it with, how we process it and what your rights are in respect of the personal data processing we carry out.

WHO IS THE GOLDEN LION?

As Wale’s leading gastro pub, The Golden Lion is committed to ensuring your time with us is…Our cask ales, services and gourmet food is… More information about all of our brands can be found on our home page

When we say ‘we’, ‘us’ or ‘our’ in this notice, we are referring to The Golden Lion Magor LTD. We are the data controller in respect of this website and the services described in this notice. Our Companies House registration number is 09250337.

WHEN DO WE USE YOUR PERSONAL DATA?

We believe that a good customer experience means:

  • Providing you with the products and services you want
  • Giving you relevant information about our company, brands, products and special offers
  • Keeping you safe whilst we entertain and serve you

 

To do these things well, we need to process some of your personal data. We do this whenever:

WHEN YOU USE OUR WEBSITE

Our website uses cookies which are small text files which websites store on the device you use to access our site. Some cookies contain personal data. In general, we use cookies to run our website, monitor their use and understand how our customers use it. See our cookie policy for more details. Besides cookies, we use other information about your website visits to learn more about what our customers like and dislike, work out what changes we can make to improve our business and target our direct marketing. See the profiling section for more details.

WHEN WE SEND YOU DIRECT MARKETING

If you have signed up for direct marketing, depending on how we are communicating with you, we may use your name, home address, telephone number or email address to send you the special offers and other information we think you’ll like the most. We will not send you excessive amounts of marketing and every marketing message we send includes an easy way for you to opt out.

IF YOU OPT OUT OF DIRECT MARKETING

You can opt out of receiving direct marketing at any time by following the unsubscribe instructions in any of our marketing messages, or by contacting our admin team.

WHEN WE CARRY OUT PROFILING

Knowing what interests our customers the most helps us build better products and services and accurately target our direct marketing and advertising campaigns. Therefore, we use profiling to help us find out as much as we can about what our customers like and expect from us.

Profiling involves comparing what we know about you with what we know about other customers and people with similar likes or interests. The personal data we use in our profiles includes:

  • Demographic information, such as your age, gender, address and postcode
  • Purchase information, such as what you bought, how you paid and whether or not you took advantage of a discount
  • Your likes and dislikes, such as what you drink, what you eat, whether or not you take advantage of special offers and whether or not you like what we post on our website and our social media pages
  • Information about family events and special occasions, such as the dates of birthdays, weddings, and anniversaries
  • Information about your visits to our pub, restaurant, and website, such as which ones you visit, when, how often and how long you stay for
  • Information about your use of our services and whether or not you participate in our promotions, such as our email club, loyalty scheme (Lion Club) and any competitions you enter
  • Information about how you respond to our marketing and advertising campaigns, such as whether or not you read our marketing messages, see our adverts on social media or take up any of our special offers

If we get our profiling right, you will enjoy our products and services more and more as we make improvements to them based on what we learn about you. And if you have signed up to receive direct marketing, you will get the special offers that we think will most appeal to you.

Profiling helps us to improve our business and customise what and how we communicate to you. However we don’t profile people who don’t want to be profiled – so if you don’t want us to use your personal data for these purposes, tell us and we won’t.

WHEN YOU PURCHASE A VOUCHER OR JOIN OUR LION CLUB

If you buy a voucher, we will ask for your name, address, telephone number and email address, so that we can activate your gift card and send it to you. We will ask for the same information about the voucher recipient if you want us to send it directly to them.

We will ask for the same information if you want to join one of our Lion Club. We use this information to enrol you and to provide confirmation of your membership.

We also use this information to learn more about what our customers like and dislike, work out what changes we can make to improve our business and to target our direct marketing. See the profiling section above for more details.

IF YOU OPT OUT OF DIRECT MARKETING

You can opt out of receiving direct marketing at any time by following the unsubscribe instructions in any of our marketing messages, or by contacting our admin team.

WHEN WE NEED TO VERIFY YOUR AGE

We are required by law to ensure we do not sell alcohol to anyone under the age of 18 and most of our pubs support either the Challenge 21 or Challenge 25 schemes. The Challenge schemes aim to discourage underage drinking. They encourage hospitality industry staff to ask anyone lucky enough to look like they’re under 21 or 25 for proof of their age before we serve them. If you’re one of the lucky ones, please don’t be offended if one of our staff asks you for proof of your age. A photo-card driving license, passport or military ID are valid proof of age for both schemes. If you don’t have these documents, check the relevant Challenge scheme website to see what else we can accept.

WHEN YOU BOOK A TABLE OR FUNCTION ROOM

We will ask for your name, gender, address, telephone number and email address. We use this information to make and confirm your booking. If you book online, we may also record your IP address. We use this information to check that the booking is genuine. If you’re making a booking on behalf of a work colleague, we will ask for information about your company and the guest, so that we can invoice and bill the correct party and welcome your colleague when they arrive at our venue. Please also tell us about any preferences or specific needs you or anyone in your party has, especially dietary preferences, food allergies or access needs. We will use this information to make preparations for your visit and look after you whilst you stay with us. If you’re celebrating a special occasion, we may ask for your age or date of birth, or about your anniversary or special event, so that our staff can make your celebration as special as we can. If you give us permission to do so, we will use this information to send you an email reminder when your next birthday or anniversary is coming up. You can stop these reminders at any time by contacting our admin team. admin@thegoldenlionmagor.co.uk We also use booking information to learn more about what our customers like and dislike, work out what changes we can make to improve our business and target our direct marketing. See the profiling section for more details.

WHEN YOU SIGN UP FOR DIRECT MARKETING

When you use one of our services, we will ask you if you want to receive direct marketing from us. You don’t have to sign up for direct marketing – it’s your choice. We also offer an email (subscription) club for people who want to receive information about our promotions, events and special offers. You can sign up to receive these emails by providing us with your name, date of birth, home address and email address. We use this information to personalise our direct marketing, such as by addressing you by name, and targeting our marketing based on your age, birth date and where you live. We also use information about how you respond to our marketing to learn more about what our customers like and dislike, work out what changes we can make to improve our business and target our direct marketing. See the profiling section for more detail

WHEN YOU SUBMIT QUERIES, COMPLIMENTS OR COMPLAINTS

We will ask for your name, telephone number and email address so that we can identify you and discuss your enquiry with you. We will also ask for any other relevant information, such as further information about you, other members of your party, your visit to our pub or your purchases. We will use this information to take your enquiry and respond appropriately to it. 

WHEN WE RECORD PROMOTIONAL PHOTOS, VIDEO OR AUDIO

We always provide information to guests arriving at the venue when these activities are taking place. If you don’t want to be photographed or recorded, please let a member of staff know so that they can ensure your wishes are respected.

WHEN WE RECORD CCTV

We use CCTV to help keep our guests and staff safe, so your image may be recorded when you visit us. We display signs at our venues to tell you when CCTV is being used. If no incidents take place, the CCTV images will not be looked at before they are deleted. However, if an incident occurs, we will review the CCTV images to see if they contain footage that relates to the incident.

WHEN WE RECORD PROMOTIONAL PHOTOS, VIDEO OR AUDIO

We always provide information to guests arriving at the venue when these activities are taking place. If you don’t want to be photographed or recorded, please let a member of staff know so that they can ensure your wishes are respected.

WHEN AN ACCIDENT OCCURS

If you are unfortunate enough to be involved in an accident in our pub, we will ask for your name, address, phone number, age and any other details that relate to the accident, such as information about any relevant health conditions you have or any injuries or treatments you received.

WHEN WE IMPOSE A BAN ON VISITING OUR VENUE

We don’t ban people from our venue unless it’s absolutely necessary to do so. Sometimes we have to impose a ban after serious anti-social, dangerous or criminal behaviour has taken place. If you are banned from our venue or from any other venues that are members of a local Pubwatch scheme, we will use your name, photos of you and any other personal data that we need to identify you and which we can use lawfully, to enable our staff to record and enforce the ban and to let other Pubwatch members know about it.

WHEN WE ASK FOR OTHER PEOPLES PERSONAL DATA

If you need to provide us with information about other people, please ask them to read this notice before you do so.

We don’t keep your personal data for any longer than we need it. See our retention periods for more details.

Some of the processing we do is called profiling. This involves trying to understand people’s likes, dislikes and preferences and using this understanding to improve our business and make our brands, products, services and direct marketing as appealing as we can. See the profiling section of our Privacy Policy for more details.

Sometimes we need to share your personal data with other parts of our group of companies or with other organisations that help us provide our products and services to you. We will never sell your personal data and we do not allow these organisations to use your personal data for anything that’s not described in this notice. We might also need to share your personal data to uphold your rights, our rights or the rights of other people and we may need to share your personal data to meet some of our legal obligations.

HOW CAN YOU CONTACT US?

If you want to opt out of direct marketing

  • Follow the unsubscribe instructions in the last marketing message you received
  • Send an email to admin@thegoldenlionmagor.co.uk

If you want to discuss how we use your personal data

  • Write to us at FAO The Manager – Guest Relations, The Golden Lion Magor, The Square, Magor, Monmouthshire, NP26 3HY
  • Send an email to admin@thegoldenlionmagor.co.uk
  • Call us on 01633 880312

If you want to contact our Data Protection Officer

  • Write to us at FAO Data Protection Officer – The Golden Lion Magor, The Square, Magor, Monmouthshire, NP26 3HY
  • Send an email to dataprotection@thegoldenlionmagor.co.uk
  • Call us on 07462 952 049

CHANGES TO THIS PRIVACY NOTICE

This notice is effective from 03rd October 2018. You can check if the privacy policy has changed by revisiting this webpage at any time. If we make any significant changes to this policy, if we have your email address, we will email you to let you know.